Privacy Policy

ILLUCO USA ("ILLUCO," "we," "our," or "us") respects your privacy and is committed to protecting the personal information you provide when using our website, products, services, educational programs, and customer support resources.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, create an account, purchase products, register for demonstrations or events, submit warranty or repair requests, participate in product trials, or otherwise interact with ILLUCO USA.

Information We Collect

Depending on how you interact with us, we may collect the following categories of information:

Personal Information

• Name
• Email address
• Phone number
• Business name
• Billing address
• Shipping address
• Account login credentials

Professional Information

• Dental practice information
• Medical practice information
• Specialty information
• Professional credentials
• Employment information

Commercial Information

• Products purchased
• Order history
• Product preferences
• Warranty claims
• Repair requests
• Product trial participation
• Customer support requests

Device & Website Information

• IP address
• Browser type
• Device type
• Operating system
• Website activity
• Referring website
• Session information
• Date and time of access

Communications

• Emails
• Customer service communications
• Survey responses
• Product feedback
• Event registrations
• Demonstration requests

How We Collect Information

We collect information:

• Directly from you when you place an order, submit a form, register a product, request a product demonstration, participate in a trial program, or contact us.
• Automatically through cookies, analytics technologies, and website tools.
• From service providers assisting with payment processing, shipping, customer support, analytics, and marketing.
• Through trade shows, educational events, conferences, and professional networking activities.

How We Use Your Information

We may use your information to:

• Process and fulfill orders
• Provide customer support
• Process warranty and repair requests
• Manage product trial programs
• Coordinate product demonstrations
• Respond to inquiries and requests
• Improve our products and services
• Personalize website content and user experiences
• Communicate regarding orders, products, events, and services
• Send promotional communications where permitted by law
• Detect fraud and maintain website security
• Comply with legal and regulatory obligations

Product Demonstrations, Trials & Evaluations

ILLUCO may offer product demonstrations, evaluations, trial programs, or "Try Before You Buy" opportunities.

When participating in these programs, we may collect information including:

• Contact information
• Shipping information
• Practice information
• Product usage feedback
• Return and evaluation information

This information is used to administer trial programs, improve products, provide support, and evaluate customer satisfaction.

Warranty & Repair Services

If you submit a warranty claim, repair request, or service inquiry, we may collect:

• Product serial numbers
• Purchase information
• Product photographs
• Service history
• Communication records

This information is used solely for product support, warranty administration, troubleshooting, and quality improvement purposes.

Trade Shows, Events & Educational Programs

If you attend a trade show, conference, educational event, workshop, demonstration, webinar, or other event hosted by or involving ILLUCO USA, we may collect:

• Name
• Email address
• Phone number
• Company or practice name
• Professional specialty
• Areas of interest

Information collected through registrations, QR code scans, lead forms, badge scans, or direct interactions may be used to provide information regarding products, services, educational opportunities, and promotional offers.

Cookies & Tracking Technologies

Our website uses cookies and similar technologies to:

• Remember user preferences
• Maintain website functionality
• Analyze website traffic
• Measure marketing effectiveness
• Improve website performance
• Prevent fraud and unauthorized access

You may manage cookie preferences through your browser settings. Disabling certain cookies may affect website functionality.

Analytics & Advertising Technologies

We may use analytics, advertising, and performance monitoring tools to better understand how visitors interact with our website.

These technologies may collect information regarding:

• Website navigation patterns
• Pages viewed
• Device information
• Referral sources
• Marketing campaign performance

Information collected through these technologies helps us improve website performance, user experience, and marketing effectiveness.

Where required by law, users may manage preferences regarding non-essential tracking technologies.

How We Share Information

We do not sell personal information for monetary compensation.

Service Providers

We may share information with service providers assisting with:

• Payment processing
• Shipping and fulfillment
• Warranty administration
• Website hosting
• Customer support
• Marketing services
• Analytics services
• Information technology support

Business Transactions

Information may be transferred as part of a merger, acquisition, financing, restructuring, or sale of assets.

Legal Requirements

We may disclose information when necessary to:

• Comply with legal obligations
• Respond to lawful requests
• Protect our rights and property
• Prevent fraud or illegal activity
• Protect the safety of customers and others

California Privacy Rights

California residents may have rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA), including:

• Right to Know
• Right to Access
• Right to Delete
• Right to Correct
• Right to Opt-Out of Sale or Sharing
• Right to Limit Use of Sensitive Personal Information (where applicable)
• Right to Non-Discrimination

To exercise your privacy rights, please contact us using the information below.

Data Retention

We retain personal information only for as long as reasonably necessary to:

• Fulfill business purposes
• Complete transactions
• Maintain warranty and service records
• Meet legal and regulatory obligations
• Resolve disputes
• Enforce agreements

Retention periods may vary depending on the type of information collected and applicable legal requirements.

Data Security

We maintain reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, disclosure, alteration, or destruction.

However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Children's Privacy

Our products and services are intended for adults and healthcare professionals.

We do not knowingly collect personal information from children under the age of 13.

Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices, content, or security of those websites.

We encourage users to review the privacy policies of any third-party websites they visit.

Marketing Communications

You may receive marketing communications from ILLUCO USA if you:

• Create an account
• Register for an event
• Request a demonstration
• Participate in a product trial
• Submit a form
• Purchase products
• Subscribe to communications

You may unsubscribe at any time by following the instructions included in our communications.

International Users

Please note that we may transfer, store and process your personal information outside the country you live in. Your personal information is also processed by staff and third party service providers and partners in these countries.

If we transfer your personal information out of Europe, we will rely on recognized transfer mechanisms like the European Commission's Standard Contractual Clauses, or any equivalent contracts issued by the relevant competent authority of the UK, as relevant, unless the data transfer is to a country that has been determined to provide an adequate level of protection.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any updates will be posted on this page along with a revised Effective Date. Continued use of our website following any changes constitutes acceptance of the updated Privacy Policy.

Contact Information

If you would like to access, correct, amend, or delete any personal information we have about you, register a complaint, submit a privacy request, or simply want more information, please contact our Privacy Compliance Officer at:

ILLUCO USA
Attn: Privacy Compliance Officer
1530 Moonstone,
Suite C
Brea, CA 92821
United States

Email: info@illuco.com

If you have questions regarding this Privacy Policy or wish to exercise your privacy rights, please contact us using the information above.