As a shopper, you select the Tryon purchase option when adding items to your cart. At checkout, you will not be charged. Authorization for the full amount of your order will be placed on your credit card to reserve funds in the event you choose to keep your items, but you will only be charged for kept items. Your trial begins once the package is delivered, at which point you will have the length of the trial to try your items at home, decide what to keep, and return the rest.

When you checkout, an authorization for the full amount of your order is placed on your card to reserve funds if you choose to keep your items. An authorization is not the same as a charge in that our systems are strictly ensuring that the card that was provided at checkout is both valid and has the appropriate funds available to cover the cost of any items kept in the future. Rest assured that if a refund is required at any point, even after a trial has ended, that refund will be processed. Refunds are processed back to the original form of payment at the time of checkout. Depending on your financial institution, the processing times for this can vary.

Your trial will begin once you receive your package. Tryon works with our Partners to monitor for Carrier updates and when we see your order is delivered you should get a friendly email letting you know that your Trial has begun.

Note: if your order is shipped in multiple packages your Trial will start when the first package is delivered; you can also extend your trial by emailing info@illuco.com to request an extension.

You can go through the regular returns process outlined HERE