Return and Refund Policy

At ILLUCO, we value your satisfaction and offer a 30-day return policy starting from the delivery date.

Eligibility Criteria

To receive a full refund, please note that the item must be in new condition, unworn, unused, and in its original packaging. All returned items are subject to inspection.

Due to sanitary concerns, we do not accept returns on dental mirrors that have been used.

Initiating a Return

To start a return you can click HERE or contact us at info@illuco.com. Kindly include your name and the order number in your email. This helps us efficiently track the progress of your return and refund process. Please note that unrequested returns will not be accepted.

Please note that buyers are responsible for return shipping costs unless the return is due to a defective or incorrect item

Damages and Issues

Upon receiving your order, inspect it promptly. If you find any defects, damages, or receive the wrong item, contact us immediately. We'll assess the issue and take the necessary steps to make it right.

Exchanges

For a swift exchange process, return the item and, upon acceptance, make a separate purchase for the desired item.

Refunds

Once we receive and inspect your return, we'll notify you of the approval status. If approved, expect an automatic refund to your original payment method within 3 business days. Keep in mind that your bank or credit card company may require additional time to process and post the refund. If more than 7 business days have passed since approval, contact us at info@illuco.com. Your satisfaction is our priority, and we're here to assist you throughout the process.

If you have the Loupes customized to your needs, there will be a 30% restocking fee.

Questions and Assistance

For any queries regarding returns, feel free to reach out to us at info@illuco.com or call (562) 927-8025.