Política de privacidad

This Privacy Policy describes how Illuco (the "Site," "we," "us," or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from 60b20c.myshopify.com (the "Site") or otherwise communicate with us (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the Services user, whether you are a customer, website visitor, or another individual whose information we have collected under this Privacy Policy.

Please read this Privacy Policy carefully. By using and accessing any Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you disagree with this Privacy Policy, please do not use or access any Services.

Changes to This Privacy Policy

Our Privacy Policy may be updated occasionally to ensure compliance with operational, legal, or regulatory requirements or to reflect changes in our practices. The updated Privacy Policy will be available on the Site, and the "Last updated" date will be updated accordingly. We will also take any necessary actions required by relevant laws.

How We Collect and Use Your Personal Information

We gather personal information about you from different sources to provide our Services. The type of information we collect depends on how you interact with us. Besides the specific purposes listed below, we may use the information to communicate with you, deliver the Services, meet legal requirements, enforce our Terms of Service, and safeguard the Services and the rights of our users and other parties.

What Personal Information We Collect

The personal information we gather about you is based on how you use our Site and Services. Personal information means any information that can identify, describe, or relate to you. Below, we've outlined the categories and specific types of personal information we collect.

Information We Collect Directly from You

When using our Services, you may need to provide us with certain information. This information could include:

• Basic contact details such as your name, address, phone number, and email. you make an Order information we may collect information such as your name, billing and shipping address, payment confirmation, email address, and phone number. 
• Account information, including username, password, and security questions. 
• Shopping preferences, such as the items you view, add to your cart, or add to your Wishlist. 
• Customer support information, If you need customer support, we will collect any information you choose to provide us with in your communications with us, such as when sending a message through the Services. 

Please note that some Service features require you to provide us directly with information about yourself. You may choose not to provide this information, but doing so may prevent you from using or accessing these features.

Information We Collect through Cookies

To enhance your experience while using our services, we collect Usage Data that reflects your interaction with them. We use Cookies, including pixels, to gather this information automatically. Usage Data includes details about how you access and utilize our Site and account, such as device and browser information, network connection details, IP address, and other relevant information about your interaction with our services.

Information We Obtain from Third Parties

We may obtain information about you from third parties, such as vendors and service providers who collect information on our behalf. 

• Companies who support our Site and Services, such as Shopify.
• Payment processors, who collect payment information (e.g. bank account, credit or debit card information, billing address) to process your payment, fulfill your orders, and provide you with requested products or services.
• When you visit our Site, open or click on emails we send you, or interact with our Services or advertisements, we, or our partners may automatically collect certain information via tracking technologies, like pixels, web beacons, software developer kits, third-party libraries, and cookies.

Any information we obtain from third parties will be treated in accordance with this Privacy Policy. We are not responsible for the accuracy of information given to us by third parties and are not accountable for their policies or practices. Please refer to the Third Party Websites and Links section below for more information.

How We Use Your Personal Information

• Providing Products and Services. Our company strives to offer you the best products and services possible. We may  use some of your personal information to do this. For example, we may use your information to process your payments, fulfill your orders, and keep you up-to-date on your account, purchases, returns, exchanges, or other transactions. We may also use your information to arrange for shipping, facilitate returns and exchanges, and allow you to post reviews.
• Marketing and Advertising. We may use your personal information for marketing and advertising purposes. such as to send marketing, advertising and promotional communications by email, text message or postal mail, and to show you advertisements for products or services. By doing this, we can better tailor our Services and advertising to your needs and preferences.
• Security and Fraud Prevention. We take your security and privacy very seriously. We use your personal information to detect, investigate or take action regarding possible fraudulent, illegal or malicious activity. That's why we may use your personal information to detect, investigate, or take action regarding possible fraudulent, illegal, or malicious activity. If you use our Services and register an account, please keep your account credentials safe and do not share your username, password, or other access details with anyone else. If you think your account has been compromised, please contact us immediately.
• Communicating with you. Our team may use your personal information to stay in touch with you and offer support when needed. We aim to be as helpful as possible by being attentive to your needs and maintaining a positive business connection. If you have any inquiries or concerns, don't hesitate to contact us.
  

Cookies

Our website, like many others, uses Cookies. For information on the specific Cookies we use to power our Shopify store, please refer to https://www.shopify.com/legal/cookies. Cookies are essential in powering and enhancing our website and services, including remembering your actions and preferences, running analytics, and understanding how users interact with our services. We may also allow third-party service providers to use Cookies to personalize their services, products, and advertising on our website and other sites.

Most browsers automatically accept Cookies, but you can remove or reject them through your browser controls. However, removing or blocking Cookies may negatively affect your user experience and cause certain features and general functionality to work incorrectly or be unavailable. Additionally, blocking Cookies may not completely prevent us from sharing information with third parties, such as our advertising partners.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy. Such events may include:

• Vendors and third-party service providers to help us manage various aspects of our business, such as IT, payment processing, data analytics, customer support, cloud storage, fulfillment, and shipping.
• With business and marketing partners, including Shopify, to provide services and advertise to you. Our business and marketing partners will use your information per their privacy notices.
• When you direct, request us, or otherwise consent to our disclosure of certain information to third parties, such as to ship your products or through your use of social media widgets or login integrations, with your consent.
• With our affiliates or otherwise within our corporate group, in our legitimate interests to run a successful business.
• In connection with a business transaction such as a merger or bankruptcy, to comply with any applicable legal obligations (including responding to subpoenas, search warrants, and similar requests), to enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.

We have, in the past 12 months, disclosed the following categories of personal information and sensitive personal information (denoted by *) about users for the purposes set out above in "How we Collect and Use your Personal Information" and "How we Disclose Personal Information":

Category	Categories of Recipients
Identifiers such as basic contact details and certain order and account information Commercial information such as order information, shopping information and customer support information Internet or other similar network activity, such as Usage Data	Vendors and third parties who perform services on our behalf (such as Internet service providers, payment processors, fulfillment partners, customer support partners and data analytics providers) Business and marketing partners Affiliates

We do not use or disclose sensitive personal information to infer characteristics about you.

 

User Generated Content

Our Services offer the option to create and share product reviews and other user-generated content. However, please be aware that any content you submit to public areas of the Services will be accessible to everyone and will become public.

We cannot control who views or uses this information nor guarantee that others will respect your privacy or keep your information secure. As a result, we cannot be held responsible for the privacy or security of any information you make publicly available, nor can we guarantee the accuracy or appropriate use of any information you disclose or receive from third parties.

Third Party Websites and Links

Our website may contain links to third-party websites or online platforms. If you choose to visit these websites, it is essential to carefully read their privacy and security policies and terms and conditions. We cannot guarantee the privacy or security of these sites, nor can we ensure the accuracy, completeness, or reliability of the information they provide. Please be aware that any information you share on public or semi-public platforms, including third-party social networking sites, may be viewed by other users of the Services and those third-party platforms without any limitations on its use by either us or a third party. Our inclusion of these links does not imply any endorsement of the content on these platforms or their owners or operators unless otherwise disclosed on our website.

Children’s Data

Our Services are designed for adult use only, and we make no effort to gather personal information from minors intentionally. If you are a parent or legal guardian of a minor who has shared their personal information with us, please contact us using the provided contact details to request the data removal.

We strictly comply with applicable laws regarding the sharing or selling personal information of individuals under 16. As of now, we have no record of such activity.

Security and Retention of Your Information

It's essential to remember that security measures aren't always perfect or impenetrable, and we can't guarantee "perfect security." Additionally, any information you send us may need to be more secure during transit. To protect your sensitive or confidential information, we advise against using unsecured communication channels.

The length of time we keep your data depends on various factors, such as maintaining your account, providing Services, adhering to legal obligations, resolving disputes, or enforcing other applicable contracts and policies.

Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information. These rights are not absolute and may only apply in certain circumstances, and we may decline your request as permitted by law.

• Right to Access / Know. You have the right to request access to the personal information we hold about you, including details about how we use and share it.
• Right to Delete. You can also request that we delete any personal information we have about you 
• Right to Correct. You may have a right to request that we correct inaccurate personal information we maintain about you.
• Right of Portability. You may have the right to receive a copy of your personal information and to request that we transfer it to a third party in certain circumstances.
• Restriction of Processing: If you ask us to stop processing your personal information, you may do so.
• Withdrawal of Consent: You can also withdraw your consent if we rely on it to process your personal information.
• Appeal: You may have a right to appeal our decision if we decline to process your request. You can do so by replying directly to our denial.
• Managing Communication Preferences: We may send you promotional emails, and you may opt out of receiving these at any time by using the unsubscribe option displayed in our emails to you. If you opt out, we may still send you non-promotional emails, such as those about your account or orders that you have made.

You can exercise any of these rights by contacting us using the contact details provided.

We will not discriminate against you for exercising these rights and may need to verify your identity before responding to your request. If you designate an authorized agent to make requests on your behalf, we will require proof of your authorization before accepting the request. We will respond to your request promptly, as required by law.

Complaints

If you have any concerns regarding the processing of your personal information, please contact us using the provided contact details. In case you're not happy with our response to your complaint, you can appeal our decision by reaching out to us via the same contact details. Alternatively, you can lodge your complaint with your local data protection authority, depending on where you reside.

International Users

Please note that we may transfer, store and process your personal information outside the country you live in, including the United States. Your personal information is also processed by staff and third party service providers and partners in these countries.

If we transfer your personal information out of Europe, we will use recognized transfer mechanisms such as the European Commission's Standard Contractual Clauses or equivalent contracts issued by the relevant competent authority of the UK unless the data transfer is to a country determined to provide an appropriate level of protection.

Contact

If you have any inquiries regarding our privacy policies or this Privacy Policy, or you wish to utilize any of your available rights, please feel free to email us at info@illuco.com, We are always here to assist you.